CREDIT CARD REWARDS

Log in to your account to access your Credit Card Rewards. For Mobile Banking, click on “More” and select “More Services”. Choose “View & Redeem Credit Card Rewards” to continue to the rewards site. For Online Banking, click on “More Services” and select “View & Redeem Credit Card Rewards” to continue to the rewards site.

Points are awarded for qualifying purchases using your participating SF Fire Credit Union Platinum or Business Visa^®. You earn one point for every dollar of your purchases.

Your current available points balance is listed in the top right corner of every page of your SF Fire Credit Union rewards redemption site.

Your accrued points will also be displayed on your monthly statement, but those totals will possibly be out of date, as they will reflect your balance as of the last day of the prior month (as of May 30th for your June 15th statement, for example).

Special note: the July 15th statement will show your point total as of June 30th, but at the standard rate of 1 point per dollar of every purchase. You’ll see the additional bonus points from the triple points promotion on the August statement. 

No, we do not charge a monthly or annual fee to participate in the rewards program. There may be fees associated with certain redemption choices, such as some travel or shipping options.

Yes, although your monthly statements will always be about two weeks behind, reflecting your point balance as of the last day of the prior month. 

Additionally, your July 15th statement will not yet reflect your triple points. It will show your points as earned through June 30th at the standard rate of 1 point per dollar of purchases. Your August 15th statement will reflect the additional bonus points having been applied to your account. 

You can always check a current points total in the Credit Card Rewards redemption site, where your current total is displayed in the upper right hand corner of every page. 

Members who used our previous rewards program will be familiar with the Cash Back, Travel, and Gift Certificate options. These are all still part of the program. New options include:

• e-Gift Certificates – available for certain merchants, so you can use them without waiting on the mail
• Expanded Travel options – in addition to flights, now you can make hotel, car, and cruise reservations, booked directly (no travel vouchers needed!)
• Merchandise – redeem points for hot items such as tablets or gaming consoles
• Donations – donate points to benefit a variety of charities, including the SF Firefighters Toy Program and the SF Firefighters Cancer Prevention Foundation
• Fuel Redemption – get a $0.50/gallon discount at participating gas stations; initially this will only be available at participating Shell and BP stations
• Pay With Points – redeem points for direct statement credits to cover your purchases; you’ll also still earn points for the transaction even as you pay for it with existing points

No, your points will never expire. However, if you close your account, you will not be able to redeem any remaining points afterwards – although if you subsequently reopen the credit card account, you’ll again have access to the points.

Cash Back requests take up to 5 business days to post to your account. 

Your Cash Back deposit will be credited to the oldest open account of the type you selected. In some cases, you might need to check any accounts that you have hidden in Online & Mobile Banking. You can manage which accounts are hidden or visible under Settings/Accounts. 

Yes, a Cash Back Statement Credit will be applied as a regular payment as described in your Visa Account Agreement, and will impact your monthly minimum payment. However, keep in mind it may take up to 5 business days to be credited to the account, so if you are close to the due date, you shouldn’t count on it posting in time.

Your access will be the same as it was under the old rewards program. You may need to use a separate login for your trust or business account if the card is linked to your EIN and not your Social Security Number. But, basically, whichever login you use that shows your credit card information in Online & Mobile Banking will be the login to use for Credit Card Rewards.

There are multiple ways you can order your reward – by phone or via the rewards website, which is accessible through either Online or Mobile Banking.

• To place your order over the phone, please call our member service number (866.221.5802)
• When speaking to a representative, please be as specific as possible regarding the brand and name of the reward you want, the color and size (if this applies) and the item number (if you know it) to ensure the desired reward is ordered correctly (ex: Apple 64 GB 4th Generation iPod Touch in black).
• You can also order your reward through the website via Online Banking or the Mobile Banking app. You can browse through the various rewards categories right from the home page, then:

1. Select the reward you want.
2. Select “Add to cart” to place your order. Click on the cart icon in the top header at any point to “Checkout.” You can also change quantities of items directly from the cart or remove items from the cart.
3. Review items in cart and click “Proceed to Checkout.”
4. Confirm redemption information and enter your phone number and email address. Then click on “Continue to Shipping Information to move to the next step
5. You can either enter the shipping address or select the check box “Same as Redemption Information” if the shipping address is the same. Click on “Continue to Review.”
6. Select “Place Order” to complete your order. You will receive an order confirmation with the option to print the confirmation for your records, and an email confirmation will be sent to the email address you provided.

All airline ticket and hotel reservation redemptions can be made by clicking on the “Book Your Travel” link under the Travel category.

• To book a flight, fill out the criteria for your reservation. Once you have found the flight you would like to book, select “Choose this flight”. Fill in the passenger information carefully and select “Continue”. Then, enter the billing and contact information and select “Continue”. Review the information on the “Confirm booking details” page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.
• To book a hotel reservation, fill out the criteria for your reservation. Once you have found the hotel room you would like to reserve, click on “Select”. Then, enter the guest information and select “Continue”. Next, fill in the billing and contact information and select “Continue”. Review the information on the “Confirm booking details” page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.

To speak with a travel service representative, please call member service at 866.221.5802 . 

We will send you a redemption confirmation for your order(s) via email at the email address you provided to us so that you can easily maintain the information for your records. If you are redeeming your points for an eGiftCard, you will need to provide your email address so that you can receive your eGiftCard code.

Occasionally the delivery service may need to contact you in order to complete the delivery, especially if you have ordered a larger item that will be delivered by truck. If your reward request was mailed, we may need to contact you regarding the request to ensure that the desired reward is ordered correctly.

If you already placed the order but the item is no longer available, we will contact you at the phone number you provided immediately. We will make every effort to substitute a similar item of equal or higher value. If a substitute is not available, you will be notified and your points will be credited back to your account so you may browse for another reward.

Completed redemption requests can take 15-20 seconds to show up in the Order History. You might need to refresh your browser or log out and back in, but please allow a little time for the Order History to update. 

Shipping or handling fees only apply for merchandise being delivered outside of the contiguous U.S. For example, shipping to Hawaii, Alaska, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, or Guam will require additional fees. There are no fees for shipping within the contiguous U.S. For information on these fees, please contact member service at 866.221.5802.

UPS usually delivers small packages, but larger items will be shipped by common carrier. Although we are unable to pre-arrange delivery for a specific day or time, we will notify the common carrier to contact you prior to delivery. Common carrier shipments are curbside deliveries. Please make arrangements to be available and assist with unloading at the time of delivery. An in-house delivery can be arranged on some furniture and appliance shipments. To discuss special delivery arrangements, please contact member service at 866.221.5802.

Yes, gift cards that are valued under $300 can be delivered to a P.O. Box because they are shipped via First Class US Mail. However, gift cards that are over $300 cannot be shipped to a P.O. Box because they are shipped via UPS Ground. Our other merchandise is also shipped through UPS and requires a valid street address to ensure proper delivery.

Yes, when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are fees associated with shipping outside of the contiguous US (the lower 48 states plus the District of Columbia). If you have any further questions, please call member service at 866.221.5802 for more information regarding shipping policies.

You can ship to Hawaii, Alaska, and US territories such as Puerto Rico, US Virgin Islands, or Guam, but not to international destinations – when submitting your order, please enter the address within the “Ship to” address fields. Please be aware that there are additional fees associated with shipping outside of the contiguous US. If you have any further questions, please call member service at 866.221.5802 for more information regarding shipping policies.

You can check the status of your order online by going to the ‘Order History’ section within your Account menu or by calling member service at 866.221.5802 to speak directly to a representative.

Please allow the standard shipping time of 2-4 weeks to receive your order. The standard shipping time for gift cards is 5-10 business days. Gift cards are shipped via first class U.S. mail (or UPS Ground for orders over $300). eGiftCards will be delivered immediately via email.

You should receive a confirmation email from us immediately after placing your order. To ensure your confirmation email will not be accidentally misplaced, please add gc@vcdelivery.com to your safe senders list.

Your eGiftCard code will be sent to you via email. After you receive a confirmation email from us, you can use the code immediately to redeem at the participating merchant.

You can check the status of your order online by going to the ‘Order History’ section within your Account menu or by calling member service at 866.221.5802 to speak directly to a representative.

In most cases, you may cancel your order if the item was not customized and has not already shipped at the time of cancellation. If you have any questions about our cancellation policy, please contact member service at 866.221.5802 for more details.

Please allow the standard shipping time of 2-4 weeks to receive your order. The standard shipping time for gift cards is 5-10 business days. Gift cards are shipped via first class U.S. mail (or UPS Ground for orders over $300). eGiftCards will be delivered immediately via email.

UPS usually delivers small packages, but larger items will be shipped by common carrier. Although we are unable to pre-arrange delivery for a specific day or time, we will notify the common carrier to contact you prior to delivery. Common carrier shipments are curbside deliveries. Please make arrangements to be available and assist with unloading at the time of delivery. An in-house delivery can be arranged on some furniture and appliance shipments. To discuss special delivery arrangements, please contact member service at 866.221.5802.

If your order is delivered by common carrier or freight line:

• Open the box and inspect the item for damage. If damaged, refuse the shipment. For deliveries without apparent damage, please sign the bill of lading “Subject to inspection”. If concealed damage is found, contact member service at 866.221.5802 immediately for further instructions.

If your order is delivered by small package carrier such as UPS:

• Inspect the order immediately. For damaged items, refuse the package. If the package was dropped off, please keep all packaging and call member service at 866.221.5802for further instructions.

If you ordered two or more items, do not be concerned if the first shipment contains only part of your order. Our merchandise is shipped directly from our vendors and therefore it may arrive at different times. In the case of an unusual delay, a member service representative will contact you at the phone number you have provided.

For your convenience, we generally have gift cards with smaller denominations in stock and readily available for shipment.

Most orders are not returnable. If we are able to accommodate a request for a return, the merchandise must be unopened and in its original packaging. Electronics must have the manufacturer’s seal still intact. Customized merchandise is not returnable. Other restrictions may apply. In the event that an incorrect, damaged or defective item is received, contact member service at 866.221.5802 for further instructions.

All items come with the warranty provided by the manufacturer; those warranties may vary by manufacturer. Please review the manufacturer’s warranty carefully. The materials you received with your purchase may also give information regarding authorized repair centers and are covered for up to 30 days from purchase. If you have a problem with an item, please contact the manufacturer at the toll-free number located in the owner’s manual for service. All electronics must be handled through the manufacturer’s warranty. We do not provide any product or service warranty.

Most manufacturers will accept your order confirmation as proof of purchase. If you need a hard copy of the receipt, contact member service at 866.221.5802 and they will submit a request for a copy of your receipt. You should receive it within 5-7 business days.

Gift cards should be treated as cash. Once they are received, if lost or stolen, they cannot be replaced.

Gift cards do not expire. However, the expiration date on the prepaid Visa® debit card is 24 months from the date of issuance.

Yes, gift cards that are valued under $300 can be delivered to a P.O. Box because they are shipped via First Class US Mail. However, gift cards that are over $300 cannot be shipped to a P.O. Box because they are shipped via UPS Ground. Our other merchandise is also shipped through UPS and requires a valid street address to ensure proper delivery.

For your convenience, we generally have gift cards with smaller denominations in stock and readily available for shipment.

We’ve added eGiftCards for some of our most popular merchants in an effort to cut down on shipping time and allow you to redeem your gift card even faster.

eGiftCards are gift card barcodes that can be used online or in-store at the participating merchant. When you redeem your points for an eGiftCard, we’ll send it to the email address you provide at check out immediately. Since eGiftCards don’t have to be shipped, you can redeem your gift card even sooner!

You can view all available eGiftCards in the eGiftCards subcategory.

Your eGiftCard code will be sent to you via email. After you receive a confirmation email from us, you can use the code immediately to redeem at the participating merchant.

You should receive a confirmation email from us immediately after placing your order. To ensure your confirmation email will not be accidentally misplaced, please add gc@vcdelivery.com to your safe senders list.

Please add gc@vcdelivery.com to your safe senders list and check your email account to see if the confirmation was accidentally filed into a spam folder. If you still cannot find the confirmation email, please contact member service at 866.221.5802 for assistance.

No, Pay With Points redemptions are only available for certain transactions. There are minimum and maximum dollar amount requirements, you must have enough points for the redemption and not all merchant purchases will qualify. 

All airline ticket and hotel reservation redemptions can be made by clicking on the “Book Your Travel” link under the Travel category.

• To book a flight, fill out the criteria for your reservation. Once you have found the flight you would like to book, select “Choose this flight”. Fill in the passenger information carefully and select “Continue”. Then, enter the billing and contact information and select “Continue”. Review the information on the “Confirm booking details” page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.
• To book a hotel reservation, fill out the criteria for your reservation. Once you have found the hotel room you would like to reserve, click on “Select”. Then, enter the guest information and select “Continue”. Next, fill in the billing and contact information and select “Continue”. Review the information on the “Confirm booking details” page and if this information is correct, confirm the reservation. Please be patient while the website completes your reservation. Once your reservation has been processed, an order confirmation will appear for your records.

To speak with a travel service representative, please call member service at 866.221.5802 . 

There may be some additional fees in order to fulfill a travel reward. The online reservations portal or travel service representative will notify you prior to charging your rewards credit card.

Please call member service at 866.221.5802 for more information regarding our travel reservation cancellation policy.

Please view the Program terms and conditions of the program in order to view all travel rules and restrictions.

Points can be gifted to another SF Fire Credit Union cardholder with a participating personal or business Visa credit card. Select the Gift Points option under the Account menu.

No. Your points with SF Fire CU never expire, not even gifted points.

Yes, you can gift a minimum of 100 points and a maximum of 50,000 points to other SF Fire Credit Union members with credit cards enrolled in the Credit Card Rewards program. 

There are several reasons why your transaction might not be successful, and we have tried to keep the error messages descriptive. If you still face issues, please call member service at 866.221.5802   and they can help you out.

Gifting of points is immediate. So you will see the points deducted from your account and the recipient will receive them in real time.  It may take up to five minutes for the balances to be updated, and the recipient may need to log out and back in to see the new points.

1)   To redeem points at the pump or inside at the register, swipe your SF Fire Credit Union credit card at a participating fuel retailer.  If you have at least 2,000 points available, you will receive a message on the pump or at the register asking if you would like to use 2,000 rewards points to get $.50 off per gallon.  The offer may also be presented while pre-paying for fuel. Please note that 2,000 points will be deducted no matter how many gallons you pump.

2)    Upon selecting “Yes”, the per gallon charge will be lowered by $.50. There is a maximum limit on the $.50 discount of 20 gallons (or $10.00 off) at each visit.

3)     Once pumping is complete, your receipt will show that you received a discount off the fuel purchase (specific wording may vary by location).

Initially Shell and BP. You can check the current list of participating fuel providers within the rewards website under Real-Time Rewards/Fuel.

Not every Shell retailer will participate. However, in most cases, if a location offers Fuel Rewards, it will also present the Fuel Redemption offer for SF Fire Credit Union cardholders – and nearly every US Shell station offers fuel rewards.  

While there is no mapping option through Shell to confirm which stations will offer Fuel Redemption, you can use this link to identify stations that offer Shell’s Fuel Rewards: https://www.fuelrewards.com/locations.

No, you would only use that if you are enrolled in Shell’s own rewards program. All our members have to do is run their card as normal, and you will be automatically given the choice to redeem points if available.

You can get up to 20 gallons at the discounted rate, which translates to a maximum savings of $10.

Fuel Redemption will deduct a flat 2,000 points, no matter how many gallons of gas you pump. For this reason, it may be best to save this option for when you need to fill a larger amount of gas; the maximum discount would be a $10 savings on 20 gallons of gas.

You will still see 2000 points deducted, no matter how much gas you actually buy.

It’s important to plan ahead. With the Fuel Redemption rewards, you are paying a premium for the convenience and flexibility of redeeming points right at the pump. 2,000 points redeemed at a gas station would save you up to $10 on 20 gallons; for comparison, 2,500 points would earn you $25 through Cash Back. There are additional administrative costs, such as compensation to the participating gas stations, compared to a straight Cash Back redemption. So the advantages of Fuel Redemption include:

• Speed – redeem points right at the pump without having to wait 1+ business days for a cash back redemption
• Convenience – use the points when you need them, earn the discount at the pump, and earn more points on what you actually spend

You will get the best value when you pump as close to 20 gallons as possible. If you’re looking for just a 5 gallon top up, or to fill a motorcycle with a smaller tank, you should consider saving your points for a better opportunity.

Most BP and Amoco stations (Amoco merged with BP in 1998) should offer Fuel Redemption. However, they are independently licensed, so it will vary depending on the retailer, and there is no definitive list of which retailers participate. 

Pay with Points is a new redemption method that lets you redeem points for a credit for specific Visa credit transactions. In other words, after you complete qualifying transactions, you can turn points into a statement credit to offset that new charge. You select the transactions you’d like to redeem against on the Credit Union’s reward redemption program website. You can also sign up to receive notifications via text or e-mail when an eligible transaction has occurred and redeem instantly by responding to the text or through one click in the e-mail. Emails will come from notification@award-headquarters.com.

Complete your preference profile under Alert Settings on the Credit Union’s reward redemption program website and respond to the opt-in text or e-mail you receive. Then, every time you make a purchase that qualifies for notification under the preferences you provided, and you have sufficient points in your account, you will receive an e-mail or text. Simply reply “REDEEM” via text or click the redemption button in the email and your points will be redeemed for that purchase. A statement credit for the purchase will appear on your monthly billing statement.

Please allow up to ten business days for your statement credit to appear.

No, Pay With Points redemptions are only available for certain transactions. There are minimum and maximum dollar amount requirements, you must have enough points for the redemption and not all merchant purchases will qualify. 

Minimum is $15; Maximum is $250. 

Yes. Statement credits  from Pay With Points do not count towards the required minimum payment.

Transactions begin to be collected when you first come to the rewards website or opt-in for notifications. Transactions before this date will not display. Transactions that are not of the amount or in categories allowed by your program will not display. And you will only ever see qualifying transactions for which you have enough points to redeem.

For transactions to trigger an offer to member for Pay With Points redemption: 

• You must have enough points on hand to cover the cost of the transaction plus related administrative costs 
• Transaction must be at least $15 and above any customized minimum amount the you set under Alert Settings 
• You must be enrolled in Pay With Points 

You can opt-out of texts at any time by going online to your reward program website, by texting ‘STOP’ in response to a notification or by calling 866.203.9369. You can opt-out of e-mails at any time by going online to your reward program website, or by calling 866.203.9369. After you opt-out, you may still receive messages for up to 24 hours.

You may only redeem against the most recent e-mail or text message received. You can go to the Pay with Points section of your reward program website to choose to Select & Credit from up to the last 45 days of qualifying transactions that have not already been redeemed.

The text or e-mail message is sent at the time of the qualifying purchase. You have 24 hours from the time the purchase is made to respond and redeem, otherwise you can go to the Select & Credit section of your reward program website and choose the transaction there.

Yes, you’ll still earn points on the actual transaction.

You may only assign one 10-digit U.S. mobile number per household or account.

Yes, you may assign a 10-digit U.S. mobile number to all eligible accounts in good standing.

Yes. If your transactions qualify to earn combined points under a program, the household member who has opted in to receiving messages will receive notification for any qualifying Visa credit transaction.

The statement credit may be different from your final purchase amount if the transaction included a gratuity, fees, estimated taxes, or foreign exchange.

No, you must have enough points to cover the entire amount of the transaction. You will only get notifications for and be able to redeem transactions for which you have enough points to cover the full amount.

If the transaction falls within your preferences and dollar threshold, and you have enough points to redeem against it, you will receive a notification.

Yes, you will receive notifications for qualifying transactions. Please consult with your carrier for any applicable SMS charges that may apply during your travel.