CREDIT CARD REWARDS

Your cur­rent avail­able points bal­ance is list­ed in the top right cor­ner of every page of your SF Fire Cred­it Union rewards redemp­tion site.

Your accrued points will also be dis­played on your month­ly state­ment, but those totals will pos­si­bly be out of date, as they will reflect your bal­ance as of the last day of the pri­or month (as of May 30th for your June 15th state­ment, for example).

Spe­cial note: the July 15th state­ment will show your point total as of June 30th, but at the stan­dard rate of 1 point per dol­lar of every pur­chase. You’ll see the addi­tion­al bonus points from the triple points pro­mo­tion on the August statement. 

Mem­bers who used our pre­vi­ous rewards pro­gram will be famil­iar with the Cash Back, Trav­el, and Gift Cer­tifi­cate options. These are all still part of the pro­gram. New options include:

• e‑Gift Cer­tifi­cates – avail­able for cer­tain mer­chants, so you can use them with­out wait­ing on the mail
• Expand­ed Trav­el options – in addi­tion to flights, now you can make hotel, car, and cruise reser­va­tions, booked direct­ly (no trav­el vouch­ers needed!)
• Mer­chan­dise – redeem points for hot items such as tablets or gam­ing consoles
• Dona­tions – donate points to ben­e­fit a vari­ety of char­i­ties, includ­ing the SF Fire­fight­ers Toy Pro­gram and the SF Fire­fight­ers Can­cer Pre­ven­tion Foundation
• Fuel Redemp­tion – get a $0.50/gallon dis­count at par­tic­i­pat­ing gas sta­tions; ini­tial­ly this will only be avail­able at par­tic­i­pat­ing Shell and BP stations
• Pay With Points – redeem points for direct state­ment cred­its to cov­er your pur­chas­es; you’ll also still earn points for the trans­ac­tion even as you pay for it with exist­ing points

Points are award­ed for qual­i­fy­ing pur­chas­es using your par­tic­i­pat­ing SF Fire Cred­it Union Plat­inum or Busi­ness Visa. You earn one point for every dol­lar of your purchases.

No, your points will nev­er expire. How­ev­er, if you close your account, you will not be able to redeem any remain­ing points after­wards — although if you sub­se­quent­ly reopen the cred­it card account, you’ll again have access to the points.

No, we do not charge a month­ly or annu­al fee to par­tic­i­pate in the rewards pro­gram. There may be fees asso­ci­at­ed with cer­tain redemp­tion choic­es, such as some trav­el or ship­ping options.

There are mul­ti­ple ways you can order your reward — by phone or via the rewards web­site, which is acces­si­ble through either Online or Mobile Banking.

• To place your order over the phone, please call our mem­ber ser­vice num­ber (866.221.5802)
• When speak­ing to a rep­re­sen­ta­tive, please be as spe­cif­ic as pos­si­ble regard­ing the brand and name of the reward you want, the col­or and size (if this applies) and the item num­ber (if you know it) to ensure the desired reward is ordered cor­rect­ly (ex: Apple 64 GB 4th Gen­er­a­tion iPod Touch in black).
• You can also order your reward through the web­site via Online Bank­ing or the Mobile Bank­ing app. You can browse through the var­i­ous rewards cat­e­gories right from the home page, then:

1. Select the reward you want.
2. Select “Add to cart” to place your order. Click on the cart icon in the top head­er at any point to “Check­out.” You can also change quan­ti­ties of items direct­ly from the cart or remove items from the cart.
3. Review items in cart and click “Pro­ceed to Checkout.”
4. Con­firm redemp­tion infor­ma­tion and enter your phone num­ber and email address. Then click on “Con­tin­ue to Ship­ping Infor­ma­tion to move to the next step
5. You can either enter the ship­ping address or select the check box “Same as Redemp­tion Infor­ma­tion” if the ship­ping address is the same. Click on “Con­tin­ue to Review.”
6. Select “Place Order” to com­plete your order. You will receive an order con­fir­ma­tion with the option to print the con­fir­ma­tion for your records, and an email con­fir­ma­tion will be sent to the email address you provided.