CREDIT CARD REWARDS

You’ll find a Cred­it Card Rewards link in both Online & Mobile Bank­ing which will take you to the rewards redemp­tion site. You’ll find this link under Tools & Resources.

Points are award­ed for qual­i­fy­ing pur­chas­es using your par­tic­i­pat­ing SF Fire Cred­it Union Plat­inum or Busi­ness Visa. You earn one point for every dol­lar of your purchases.

Your cur­rent avail­able points bal­ance is list­ed in the top right cor­ner of every page of your SF Fire Cred­it Union rewards redemp­tion site.

Your accrued points will also be dis­played on your month­ly state­ment, but those totals will pos­si­bly be out of date, as they will reflect your bal­ance as of the last day of the pri­or month (as of May 30th for your June 15th state­ment, for example).

Spe­cial note: the July 15th state­ment will show your point total as of June 30th, but at the stan­dard rate of 1 point per dol­lar of every pur­chase. You’ll see the addi­tion­al bonus points from the triple points pro­mo­tion on the August statement. 

No, we do not charge a month­ly or annu­al fee to par­tic­i­pate in the rewards pro­gram. There may be fees asso­ci­at­ed with cer­tain redemp­tion choic­es, such as some trav­el or ship­ping options.

Yes, although your month­ly state­ments will always be about two weeks behind, reflect­ing your point bal­ance as of the last day of the pri­or month. 

Addi­tion­al­ly, your July 15th state­ment will not yet reflect your triple points. It will show your points as earned through June 30th at the stan­dard rate of 1 point per dol­lar of pur­chas­es. Your August 15th state­ment will reflect the addi­tion­al bonus points hav­ing been applied to your account. 

You can always check a cur­rent points total in the Cred­it Card Rewards redemp­tion site, where your cur­rent total is dis­played in the upper right hand cor­ner of every page. 

Mem­bers who used our pre­vi­ous rewards pro­gram will be famil­iar with the Cash Back, Trav­el, and Gift Cer­tifi­cate options. These are all still part of the pro­gram. New options include:

• e‑Gift Cer­tifi­cates – avail­able for cer­tain mer­chants, so you can use them with­out wait­ing on the mail
• Expand­ed Trav­el options – in addi­tion to flights, now you can make hotel, car, and cruise reser­va­tions, booked direct­ly (no trav­el vouch­ers needed!)
• Mer­chan­dise – redeem points for hot items such as tablets or gam­ing consoles
• Dona­tions – donate points to ben­e­fit a vari­ety of char­i­ties, includ­ing the SF Fire­fight­ers Toy Pro­gram and the SF Fire­fight­ers Can­cer Pre­ven­tion Foundation
• Fuel Redemp­tion – get a $0.50/gallon dis­count at par­tic­i­pat­ing gas sta­tions; ini­tial­ly this will only be avail­able at par­tic­i­pat­ing Shell and BP stations
• Pay With Points – redeem points for direct state­ment cred­its to cov­er your pur­chas­es; you’ll also still earn points for the trans­ac­tion even as you pay for it with exist­ing points

No, your points will nev­er expire. How­ev­er, if you close your account, you will not be able to redeem any remain­ing points after­wards — although if you sub­se­quent­ly reopen the cred­it card account, you’ll again have access to the points.

Cash Back requests take up to 5 busi­ness days to post to your account. 

Your Cash Back deposit will be cred­it­ed to the old­est open account of the type you select­ed. In some cas­es, you might need to check any accounts that you have hid­den in Online & Mobile Bank­ing. You can man­age which accounts are hid­den or vis­i­ble under Settings/Accounts. 

Yes, a Cash Back State­ment Cred­it will be applied as a reg­u­lar pay­ment as described in your Visa Account Agree­ment, and will impact your month­ly min­i­mum pay­ment. How­ev­er, keep in mind it may take up to 5 busi­ness days to be cred­it­ed to the account, so if you are close to the due date, you should­n’t count on it post­ing in time.

Your access will be the same as it was under the old rewards pro­gram. You may need to use a sep­a­rate login for your trust or busi­ness account if the card is linked to your EIN and not your Social Secu­ri­ty Num­ber. But, basi­cal­ly, whichev­er login you use that shows your cred­it card infor­ma­tion in Online & Mobile Bank­ing will be the login to use for Cred­it Card Rewards.

There are mul­ti­ple ways you can order your reward — by phone or via the rewards web­site, which is acces­si­ble through either Online or Mobile Banking.

• To place your order over the phone, please call our mem­ber ser­vice num­ber (866.221.5802)
• When speak­ing to a rep­re­sen­ta­tive, please be as spe­cif­ic as pos­si­ble regard­ing the brand and name of the reward you want, the col­or and size (if this applies) and the item num­ber (if you know it) to ensure the desired reward is ordered cor­rect­ly (ex: Apple 64 GB 4th Gen­er­a­tion iPod Touch in black).
• You can also order your reward through the web­site via Online Bank­ing or the Mobile Bank­ing app. You can browse through the var­i­ous rewards cat­e­gories right from the home page, then:

1. Select the reward you want.
2. Select “Add to cart” to place your order. Click on the cart icon in the top head­er at any point to “Check­out.” You can also change quan­ti­ties of items direct­ly from the cart or remove items from the cart.
3. Review items in cart and click “Pro­ceed to Checkout.”
4. Con­firm redemp­tion infor­ma­tion and enter your phone num­ber and email address. Then click on “Con­tin­ue to Ship­ping Infor­ma­tion to move to the next step
5. You can either enter the ship­ping address or select the check box “Same as Redemp­tion Infor­ma­tion” if the ship­ping address is the same. Click on “Con­tin­ue to Review.”
6. Select “Place Order” to com­plete your order. You will receive an order con­fir­ma­tion with the option to print the con­fir­ma­tion for your records, and an email con­fir­ma­tion will be sent to the email address you provided.

All air­line tick­et and hotel reser­va­tion redemp­tions can be made by click­ing on the “Book Your Trav­el” link under the Trav­el category.

• To book a flight, fill out the cri­te­ria for your reser­va­tion. Once you have found the flight you would like to book, select “Choose this flight”. Fill in the pas­sen­ger infor­ma­tion care­ful­ly and select “Con­tin­ue”. Then, enter the billing and con­tact infor­ma­tion and select “Con­tin­ue”. Review the infor­ma­tion on the “Con­firm book­ing details” page and if this infor­ma­tion is cor­rect, con­firm the reser­va­tion. Please be patient while the web­site com­pletes your reser­va­tion. Once your reser­va­tion has been processed, an order con­fir­ma­tion will appear for your records.
• To book a hotel reser­va­tion, fill out the cri­te­ria for your reser­va­tion. Once you have found the hotel room you would like to reserve, click on “Select”. Then, enter the guest infor­ma­tion and select “Con­tin­ue”. Next, fill in the billing and con­tact infor­ma­tion and select “Con­tin­ue”. Review the infor­ma­tion on the “Con­firm book­ing details” page and if this infor­ma­tion is cor­rect, con­firm the reser­va­tion. Please be patient while the web­site com­pletes your reser­va­tion. Once your reser­va­tion has been processed, an order con­fir­ma­tion will appear for your records.

To speak with a trav­el ser­vice rep­re­sen­ta­tive, please call mem­ber ser­vice at 866.221.5802 . 

We will send you a redemp­tion con­fir­ma­tion for your order(s) via email at the email address you pro­vid­ed to us so that you can eas­i­ly main­tain the infor­ma­tion for your records. If you are redeem­ing your points for an eGift­Card, you will need to pro­vide your email address so that you can receive your eGift­Card code.

Occa­sion­al­ly the deliv­ery ser­vice may need to con­tact you in order to com­plete the deliv­ery, espe­cial­ly if you have ordered a larg­er item that will be deliv­ered by truck. If your reward request was mailed, we may need to con­tact you regard­ing the request to ensure that the desired reward is ordered correctly.

If you already placed the order but the item is no longer avail­able, we will con­tact you at the phone num­ber you pro­vid­ed imme­di­ate­ly. We will make every effort to sub­sti­tute a sim­i­lar item of equal or high­er val­ue. If a sub­sti­tute is not avail­able, you will be noti­fied and your points will be cred­it­ed back to your account so you may browse for anoth­er reward.

Com­plet­ed redemp­tion requests can take 15–20 sec­onds to show up in the Order His­to­ry. You might need to refresh your brows­er or log out and back in, but please allow a lit­tle time for the Order His­to­ry to update. 

Ship­ping or han­dling fees only apply for mer­chan­dise being deliv­ered out­side of the con­tigu­ous U.S. For exam­ple, ship­ping to Hawaii, Alas­ka, and U.S. ter­ri­to­ries such as Puer­to Rico, the U.S. Vir­gin Islands, or Guam will require addi­tion­al fees. There are no fees for ship­ping with­in the con­tigu­ous U.S. For infor­ma­tion on these fees, please con­tact mem­ber ser­vice at 866.221.5802.

UPS usu­al­ly deliv­ers small pack­ages, but larg­er items will be shipped by com­mon car­ri­er. Although we are unable to pre-arrange deliv­ery for a spe­cif­ic day or time, we will noti­fy the com­mon car­ri­er to con­tact you pri­or to deliv­ery. Com­mon car­ri­er ship­ments are curb­side deliv­er­ies. Please make arrange­ments to be avail­able and assist with unload­ing at the time of deliv­ery. An in-house deliv­ery can be arranged on some fur­ni­ture and appli­ance ship­ments. To dis­cuss spe­cial deliv­ery arrange­ments, please con­tact mem­ber ser­vice at 866.221.5802.

Yes, gift cards that are val­ued under $300 can be deliv­ered to a P.O. Box because they are shipped via First Class US Mail. How­ev­er, gift cards that are over $300 can­not be shipped to a P.O. Box because they are shipped via UPS Ground. Our oth­er mer­chan­dise is also shipped through UPS and requires a valid street address to ensure prop­er delivery.

Yes, when sub­mit­ting your order, please enter the address with­in the “Ship to” address fields. Please be aware that there are fees asso­ci­at­ed with ship­ping out­side of the con­tigu­ous US (the low­er 48 states plus the Dis­trict of Colum­bia). If you have any fur­ther ques­tions, please call mem­ber ser­vice at 866.221.5802 for more infor­ma­tion regard­ing ship­ping policies.

You can ship to Hawaii, Alas­ka, and US ter­ri­to­ries such as Puer­to Rico, US Vir­gin Islands, or Guam, but not to inter­na­tion­al des­ti­na­tions — when sub­mit­ting your order, please enter the address with­in the “Ship to” address fields. Please be aware that there are addi­tion­al fees asso­ci­at­ed with ship­ping out­side of the con­tigu­ous US. If you have any fur­ther ques­tions, please call mem­ber ser­vice at 866.221.5802 for more infor­ma­tion regard­ing ship­ping policies.

You can check the sta­tus of your order online by going to the ‘Order His­to­ry’ sec­tion with­in your Account menu or by call­ing mem­ber ser­vice at 866.221.5802 to speak direct­ly to a representative.

Please allow the stan­dard ship­ping time of 2–4 weeks to receive your order. The stan­dard ship­ping time for gift cards is 5–10 busi­ness days. Gift cards are shipped via first class U.S. mail (or UPS Ground for orders over $300). eGift­Cards will be deliv­ered imme­di­ate­ly via email.

You should receive a con­fir­ma­tion email from us imme­di­ate­ly after plac­ing your order. To ensure your con­fir­ma­tion email will not be acci­den­tal­ly mis­placed, please add [email protected] to your safe senders list.

Your eGift­Card code will be sent to you via email. After you receive a con­fir­ma­tion email from us, you can use the code imme­di­ate­ly to redeem at the par­tic­i­pat­ing merchant.

You can check the sta­tus of your order online by going to the ‘Order His­to­ry’ sec­tion with­in your Account menu or by call­ing mem­ber ser­vice at 866.221.5802 to speak direct­ly to a representative.

In most cas­es, you may can­cel your order if the item was not cus­tomized and has not already shipped at the time of can­cel­la­tion. If you have any ques­tions about our can­cel­la­tion pol­i­cy, please con­tact mem­ber ser­vice at 866.221.5802 for more details.

Please allow the stan­dard ship­ping time of 2–4 weeks to receive your order. The stan­dard ship­ping time for gift cards is 5–10 busi­ness days. Gift cards are shipped via first class U.S. mail (or UPS Ground for orders over $300). eGift­Cards will be deliv­ered imme­di­ate­ly via email.

UPS usu­al­ly deliv­ers small pack­ages, but larg­er items will be shipped by com­mon car­ri­er. Although we are unable to pre-arrange deliv­ery for a spe­cif­ic day or time, we will noti­fy the com­mon car­ri­er to con­tact you pri­or to deliv­ery. Com­mon car­ri­er ship­ments are curb­side deliv­er­ies. Please make arrange­ments to be avail­able and assist with unload­ing at the time of deliv­ery. An in-house deliv­ery can be arranged on some fur­ni­ture and appli­ance ship­ments. To dis­cuss spe­cial deliv­ery arrange­ments, please con­tact mem­ber ser­vice at 866.221.5802.

If your order is deliv­ered by com­mon car­ri­er or freight line:

• Open the box and inspect the item for dam­age. If dam­aged, refuse the ship­ment. For deliv­er­ies with­out appar­ent dam­age, please sign the bill of lad­ing “Sub­ject to inspec­tion”. If con­cealed dam­age is found, con­tact mem­ber ser­vice at 866.221.5802 imme­di­ate­ly for fur­ther instructions.

If your order is deliv­ered by small pack­age car­ri­er such as UPS:

• Inspect the order imme­di­ate­ly. For dam­aged items, refuse the pack­age. If the pack­age was dropped off, please keep all pack­ag­ing and call mem­ber ser­vice at 866.221.5802for fur­ther instructions.

If you ordered two or more items, do not be con­cerned if the first ship­ment con­tains only part of your order. Our mer­chan­dise is shipped direct­ly from our ven­dors and there­fore it may arrive at dif­fer­ent times. In the case of an unusu­al delay, a mem­ber ser­vice rep­re­sen­ta­tive will con­tact you at the phone num­ber you have provided.

For your con­ve­nience, we gen­er­al­ly have gift cards with small­er denom­i­na­tions in stock and read­i­ly avail­able for shipment.

Most orders are not return­able. If we are able to accom­mo­date a request for a return, the mer­chan­dise must be unopened and in its orig­i­nal pack­ag­ing. Elec­tron­ics must have the manufacturer’s seal still intact. Cus­tomized mer­chan­dise is not return­able. Oth­er restric­tions may apply. In the event that an incor­rect, dam­aged or defec­tive item is received, con­tact mem­ber ser­vice at 866.221.5802 for fur­ther instructions.

All items come with the war­ran­ty pro­vid­ed by the man­u­fac­tur­er; those war­ranties may vary by man­u­fac­tur­er. Please review the manufacturer’s war­ran­ty care­ful­ly. The mate­ri­als you received with your pur­chase may also give infor­ma­tion regard­ing autho­rized repair cen­ters and are cov­ered for up to 30 days from pur­chase. If you have a prob­lem with an item, please con­tact the man­u­fac­tur­er at the toll-free num­ber locat­ed in the owner’s man­u­al for ser­vice. All elec­tron­ics must be han­dled through the manufacturer’s war­ran­ty. We do not pro­vide any prod­uct or ser­vice warranty.

Most man­u­fac­tur­ers will accept your order con­fir­ma­tion as proof of pur­chase. If you need a hard copy of the receipt, con­tact mem­ber ser­vice at 866.221.5802 and they will sub­mit a request for a copy of your receipt. You should receive it with­in 5–7 busi­ness days.

Gift cards should be treat­ed as cash. Once they are received, if lost or stolen, they can­not be replaced.

Gift cards do not expire. How­ev­er, the expi­ra­tion date on the pre­paid Visa® deb­it card is 24 months from the date of issuance.

Yes, gift cards that are val­ued under $300 can be deliv­ered to a P.O. Box because they are shipped via First Class US Mail. How­ev­er, gift cards that are over $300 can­not be shipped to a P.O. Box because they are shipped via UPS Ground. Our oth­er mer­chan­dise is also shipped through UPS and requires a valid street address to ensure prop­er delivery.

For your con­ve­nience, we gen­er­al­ly have gift cards with small­er denom­i­na­tions in stock and read­i­ly avail­able for shipment.

We’ve added eGift­Cards for some of our most pop­u­lar mer­chants in an effort to cut down on ship­ping time and allow you to redeem your gift card even faster.

eGift­Cards are gift card bar­codes that can be used online or in-store at the par­tic­i­pat­ing mer­chant. When you redeem your points for an eGift­Card, we’ll send it to the email address you pro­vide at check out imme­di­ate­ly. Since eGift­Cards don’t have to be shipped, you can redeem your gift card even sooner!

You can view all avail­able eGift­Cards in the eGift­Cards subcategory.

Your eGift­Card code will be sent to you via email. After you receive a con­fir­ma­tion email from us, you can use the code imme­di­ate­ly to redeem at the par­tic­i­pat­ing merchant.

You should receive a con­fir­ma­tion email from us imme­di­ate­ly after plac­ing your order. To ensure your con­fir­ma­tion email will not be acci­den­tal­ly mis­placed, please add [email protected] to your safe senders list.

Please add [email protected] to your safe senders list and check your email account to see if the con­fir­ma­tion was acci­den­tal­ly filed into a spam fold­er. If you still can­not find the con­fir­ma­tion email, please con­tact mem­ber ser­vice at 866.221.5802 for assistance.

No, Pay With Points redemp­tions are only avail­able for cer­tain trans­ac­tions. There are min­i­mum and max­i­mum dol­lar amount require­ments, you must have enough points for the redemp­tion and not all mer­chant pur­chas­es will qualify. 

All air­line tick­et and hotel reser­va­tion redemp­tions can be made by click­ing on the “Book Your Trav­el” link under the Trav­el category.

• To book a flight, fill out the cri­te­ria for your reser­va­tion. Once you have found the flight you would like to book, select “Choose this flight”. Fill in the pas­sen­ger infor­ma­tion care­ful­ly and select “Con­tin­ue”. Then, enter the billing and con­tact infor­ma­tion and select “Con­tin­ue”. Review the infor­ma­tion on the “Con­firm book­ing details” page and if this infor­ma­tion is cor­rect, con­firm the reser­va­tion. Please be patient while the web­site com­pletes your reser­va­tion. Once your reser­va­tion has been processed, an order con­fir­ma­tion will appear for your records.
• To book a hotel reser­va­tion, fill out the cri­te­ria for your reser­va­tion. Once you have found the hotel room you would like to reserve, click on “Select”. Then, enter the guest infor­ma­tion and select “Con­tin­ue”. Next, fill in the billing and con­tact infor­ma­tion and select “Con­tin­ue”. Review the infor­ma­tion on the “Con­firm book­ing details” page and if this infor­ma­tion is cor­rect, con­firm the reser­va­tion. Please be patient while the web­site com­pletes your reser­va­tion. Once your reser­va­tion has been processed, an order con­fir­ma­tion will appear for your records.

To speak with a trav­el ser­vice rep­re­sen­ta­tive, please call mem­ber ser­vice at 866.221.5802 . 

There may be some addi­tion­al fees in order to ful­fill a trav­el reward. The online reser­va­tions por­tal or trav­el ser­vice rep­re­sen­ta­tive will noti­fy you pri­or to charg­ing your rewards cred­it card.

Please call mem­ber ser­vice at 866.221.5802 for more infor­ma­tion regard­ing our trav­el reser­va­tion can­cel­la­tion policy.

Please view the Pro­gram terms and con­di­tions of the pro­gram in order to view all trav­el rules and restrictions.

Points can be gift­ed to anoth­er SF Fire Cred­it Union card­hold­er with a par­tic­i­pat­ing per­son­al or busi­ness Visa cred­it card. Select the Gift Points option under the Account menu.

No. Your points with SF Fire CU nev­er expire, not even gift­ed points.

Yes, you can gift a min­i­mum of 100 points and a max­i­mum of 50,000 points to oth­er SF Fire Cred­it Union mem­bers with cred­it cards enrolled in the Cred­it Card Rewards program. 

There are sev­er­al rea­sons why your trans­ac­tion might not be suc­cess­ful, and we have tried to keep the error mes­sages descrip­tive. If you still face issues, please call mem­ber ser­vice at 866.221.5802   and they can help you out.

Gift­ing of points is imme­di­ate. So you will see the points deduct­ed from your account and the recip­i­ent will receive them in real time.  It may take up to five min­utes for the bal­ances to be updat­ed, and the recip­i­ent may need to log out and back in to see the new points.

1)   To redeem points at the pump or inside at the reg­is­ter, swipe your SF Fire Cred­it Union cred­it card at a par­tic­i­pat­ing fuel retail­er.  If you have at least 2,000 points avail­able, you will receive a mes­sage on the pump or at the reg­is­ter ask­ing if you would like to use 2,000 rewards points to get $.50 off per gal­lon.  The offer may also be pre­sent­ed while pre-pay­ing for fuel. Please note that 2,000 points will be deduct­ed no mat­ter how many gal­lons you pump.

2)    Upon select­ing “Yes”, the per gal­lon charge will be low­ered by $.50. There is a max­i­mum lim­it on the $.50 dis­count of 20 gal­lons (or $10.00 off) at each visit.

3)     Once pump­ing is com­plete, your receipt will show that you received a dis­count off the fuel pur­chase (spe­cif­ic word­ing may vary by location).

Ini­tial­ly Shell and BP. You can check the cur­rent list of par­tic­i­pat­ing fuel providers with­in the rewards web­site under Real-Time Rewards/Fuel. 

Not every Shell retail­er will par­tic­i­pate. How­ev­er, in most cas­es, if a loca­tion offers Fuel Rewards, it will also present the Fuel Redemp­tion offer for SF Fire Cred­it Union card­hold­ers – and near­ly every US Shell sta­tion offers fuel rewards.  

While there is no map­ping option through Shell to con­firm which sta­tions will offer Fuel Redemp­tion, you can use this link to iden­ti­fy sta­tions that offer Shell’s Fuel Rewards: https://www.fuelrewards.com/locations.

No, you would only use that if you are enrolled in Shell’s own rewards pro­gram. All our mem­bers have to do is run their card as nor­mal, and you will be auto­mat­i­cal­ly giv­en the choice to redeem points if available.

You can get up to 20 gal­lons at the dis­count­ed rate, which trans­lates to a max­i­mum sav­ings of $10.

Fuel Redemp­tion will deduct a flat 2,000 points, no mat­ter how many gal­lons of gas you pump. For this rea­son, it may be best to save this option for when you need to fill a larg­er amount of gas; the max­i­mum dis­count would be a $10 sav­ings on 20 gal­lons of gas.

You will still see 2000 points deduct­ed, no mat­ter how much gas you actu­al­ly buy.

It’s impor­tant to plan ahead. With the Fuel Redemp­tion rewards, you are pay­ing a pre­mi­um for the con­ve­nience and flex­i­bil­i­ty of redeem­ing points right at the pump. 2,000 points redeemed at a gas sta­tion would save you up to $10 on 20 gal­lons; for com­par­i­son, 2,500 points would earn you $25 through Cash Back. There are addi­tion­al admin­is­tra­tive costs, such as com­pen­sa­tion to the par­tic­i­pat­ing gas sta­tions, com­pared to a straight Cash Back redemp­tion. So the advan­tages of Fuel Redemp­tion include:

• Speed – redeem points right at the pump with­out hav­ing to wait 1+ busi­ness days for a cash back redemption
• Con­ve­nience – use the points when you need them, earn the dis­count at the pump, and earn more points on what you actu­al­ly spend

You will get the best val­ue when you pump as close to 20 gal­lons as pos­si­ble. If you’re look­ing for just a 5 gal­lon top up, or to fill a motor­cy­cle with a small­er tank, you should con­sid­er sav­ing your points for a bet­ter opportunity.

Most BP and Amo­co sta­tions (Amo­co merged with BP in 1998) should offer Fuel Redemp­tion. How­ev­er, they are inde­pen­dent­ly licensed, so it will vary depend­ing on the retail­er, and there is no defin­i­tive list of which retail­ers participate.