Fall is one of my favorite times of year — with the changing of seasons, kids back in school, the start of football season — I am reminded of how grateful I am for the relationship we have with our members and helping you achieve your financial goals.

Online Banking and Mobile App Enhancements

I am excited to share several updates that reflect our continued commitment to enhancing your digital banking experience:

Card PIN Changes

• A new feature allows members to set a PIN of your choosing when you receive a new card or customize an existing PIN for your Debit and Credit Card. It’s accessible via Mobile App and Desktop 24/7.

Self-Service Online Travel Notifications

• This feature allows members to notify us of your travel plans via Online Banking and the Mobile App for added convenience, as an alternative option to calling by phone. This helps reduce the probability that a card is blocked due to suspected unauthorized access when the transactions appear unusual. It’s one piece of information that informs many other datapoints we review to protect member accounts against fraud.    

Instant Account Verification - Setting up New Connections to External Bank Accounts

• Recently, we improved the experience for you to connect and move money from one financial institution to another. We’ve enhanced this even further so when you log in to your external account to set it up, the connection is instantaneous.

Coming Soon: Easily Add your Cards to Apple or Google Pay

• We’re building a better experience for you in our Mobile App for adding your SF Fire CU Debit and Credit cards to Apple Pay or Google Pay! Soon, you can simply push your cards to your favorite wallet and start using them to make purchases via Apple Pay or Google Pay.

Please log into your Mobile App or Desktop Online Banking to check out these new features.

Progress on Stonestown Remodel – Pardon our dust

Thank you for your patience as we build a branch for the future to better serve members at our Stonestown location. We’ll continue to keep you updated on our progress and look forward to celebrating with everyone at a grand opening “reveal” party in early 2024. Stay tuned for more details in the next edition of the Siren in January.

Celebrating our Summer Intern

And lastly, I’d like to recognize our intern Katelyn Sum, who joined us from NYU to intern in our Marketing Department this summer. She brought fresh ideas and energy to all her projects, and it’s fair to say we learned as much from her as she did from us! You can read about Katelyn’s reflections in this issue of the Siren.

Kathy Duvall

President and CEO