As the Covid-19 pandemic continues to develop, I wanted to take this opportunity to inform you of how SF Fire Credit Union is adapting to meet the needs of our members and staff, and provide assurance that we are and will continue to be here for you in these challenging and unsettling times.
We understand that the pandemic may have an impact on your ability to work; our goal is to help you find solutions for the financial hardships you may face. We may be able to defer loan and credit card payments, provide emergency relief loans, and waive fees – and I encourage you to learn more about these possible solutions via the content on our public website and within Online and Mobile banking.
We also realize that members may have concerns about the pandemic’s impact on our ability to maintain the service levels you need and expect from us. With the circumstances around the pandemic changing rapidly, we are constantly assessing and adapting to promote the well-being of members and staff alike. We’ve heightened our level of cleaning and sanitation practices at all of our facilities, and at the same time have largely transitioned to having a remote, work-from-home workforce. Members have also been doing their part to “flatten the curve” of new infections by staying home and utilizing Online/Mobile Banking and our Contact Center, in lieu of visiting branches. There has been a dramatic reduction in the number of visitors to branches, which has enabled us to temporarily close our Stonestown, Mint Plaza and Pacifica branches until May 3rd, and deploy branch staff to the other service delivery channels our members are using. Our California Street Branch remains open, from 10AM to 3PM, Monday through Saturday. We appreciate your flexibility and understanding should you notice an impact on service in the speed to answer calls, or the processing of loans during this time.
We will continue to adapt to the pandemic, and encourage members to visit our website or log into Mobile and Online Banking frequently for the most current information. This credit union has thrived for more than six decades, through other historic and challenging events such as the Loma Prieta Earthquake and Great Recession. Rest assured that we are well-equipped to navigate the negative impact the pandemic will have on the economy, and we will get through this together.
We’re proud to serve you and your community and look forward to seeing you all out and about again soon.
Kathy Duvall
President and CEO
