Natalie, embracing SF opportunities.
Putting her first since 2019.


Dispute a transaction, report fraud, stop payment, and more

Dispute Forms


Download the form you need by clicking the links below. Return the completed form in person at a branch, fax (415-680-1641), or mail to:

SF Fire Credit Union

3201 California Street

San Francisco, CA 94118



Dispute a Transaction from a Merchant or ATM

Common scenarios include: transactions mis-posted by a merchant or an ATM, goods or services you purchased by never received, and duplicate charges to your account.

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Report Fraud

Use this form to report the fraudulent use of your debit or credit card.

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Stop Payment: Cashiers Check

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Stop Payment: Check

Stop payment of a check you wrote.

Note: you can also login to Online or Mobile banking to place a stop payment on a check.

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Stop Payment: ACH Transaction

Stop an ACH transaction on your account.

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Report Forgery

Use this form to report forgery, such as a check or loan document created in your name without your knowledge. The form also includes a listing of checks you would like to have clear, if applicable.

Download PDF

Dispute an Unauthorized ACH Transaction

Use this form to report an electronic funds transfer from your account that you did not authorize.

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Let's Talk

As a local credit union, we measure our success one member at a time. We want to get to know you and help you achieve your goals. Come into a branch or call us today. Our people are happy to serve you.

Call or Chat

(415) 674-4800
(888) 499-FIRE (3473)
Mon – Sat 7:00 AM – 8:00 PM*

*Please note that 'After Hours Phone Support' is available outside of regular Contact Center Hours.

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Stop by a branch

Branch hours
Mon – Fri 8:30 AM – 6:00 PM
Saturday 8:30 AM – 3:00 PM

Find a Branch or ATM