Internal Systems Upgrade: Important Information
We've upgraded the internal systems our employees use in order to bring members faster, more efficient service in person, online, and over the phone. Please take a moment to read up on things you should know about the upgrade.
Changes to Account Numbers
Your account numbers no longer have the alphanumeric suffixes that you're used to seeing: S10, S10.1, L92, for example. These have been replaced with four-digits (no more "S," "L," "I," or decimals).
Existing accounts opened before the upgrade will be converted to four digits: S10 (personal checking) becomes 0010, for example.
New accounts opened after the upgrade will have a similar but not identical four-digit structure. For example, a new checking account will be numbered 3000.
This is biggest change that most members will need to adjust to, especially if you have multiple accounts of the same type. One way to easily keep track of your accounts is to give them Account Nicknames in Online & Mobile Banking:
In Online Banking:
- Click on the account you want to edit
- Click the pencil icon
- Change the account nickname and Save.
In Mobile Banking:
- Click on Settings in the menu
- Click on Accounts
- Select the account you want to edit
- Change the account nickname, click Done, then click Save
Note: After you add Nicknames, you should still know where to find your account number itself, in case you need to update information such as for your direct deposit. You’ll always find this information by clicking on the account in Online Banking or the Mobile Banking app and selecting Account Details.
General Account Information
Online & Mobile Banking
Most members will not see any changes to their Online & Mobile Banking logins. There were few members with unusual circumstances where a change might be needed. We contacted these members by Secured Message with the details.
For existing direct deposits and payments, you do not need to do anything. But if you need to set up a NEW direct deposit or add an automatic payment for a new merchant, be sure to use your new account number, or the 14-digit Check ID number from your checks. You'll also need the new account number for sending or receiving a wire transfer.
Your membership number is staying the same, but is now officially identified as a ten-digit number, with a string of zeroes at the beginning. For example, if your membership number is "1234," it will now be displayed as "0000001234."
If you still have questions about the internal systems upgrade, what's changing and what's staying the same, and how it will affect your accounts, we've compiled a list of Frequently Asked Questions, found here.